Customer Service Officer / Estimator

  • Wetherill Park
  • Permanent
  • Fri Apr 6 03:13:53 2018
  • 200009627

From our origins in 1898, RCR has grown to become one of Australia’s most diversified engineering and infrastructure companies, providing intelligent engineering solutions to the Infrastructure, Energy and Resources sectors. Through our in-house expertise we provide a comprehensive range of solutions for our customers.

The RCR team has over 3,400 people supporting major projects across our extensive network of operations in Australia, New Zealand and SE Asia.

RCR Laser are one of Australia's most successful laser cutting and fabrication specialists with an enviable reputation for innovation and customer satisfaction.

We provide high precision cutting and fabrication solutions for a diverse range of materials, including different grades of mild steel, stainless steel and aluminium. In addition RCR provides quality value-adding services such as metal folding, tapping, welding, painting and galvanising.

We are seeking an enthusiastic and experienced individual who will be the point of contact for customers and gather the information to service the customer efficiently, effectively and professionally.

This will include:

  • Completing quotations

  • Order processing and order status updates

  • Technical and general enquiries

  • Assisting the Sales department to provide excellent customer service to all new and existing clients.

  • Develop new sales leads by understanding in detail all client requirements.

The successful candidate will possess:

  • Experience in drafting using AutoCAD.

  • Experience in a Customer Service or Sales role.

  • Excellent customer service and negotiation skills.

  • Excellent attention to detail and quality of work.

  • Ability to work in a team environment.

  • Strong analytic and problem solving skills.

  • An ability to work in a fast paced environment.

  • Have sound computer skills and be familiar with MS Office.

  • Understand quality management systems.

  • Experience in a manufacturing / engineering environment.

  • Have experience in laser cutting and fabrication processes, desirable.

Successful candidates will be asked to provide referee details and undergo a pre-employment Medical and drug & alcohol test.

Must have Australian work rights

RCR is a company built on integrity with an absolute commitment to safety, performance excellence and developing productive, sustainable, mutually beneficial partnerships with our employees, clients and the wider community.

Our Values:

  • Integrity in all aspects of our business while maintaining the highest professional standards;
  • Mutual respect of our employees, customers, shareholders, the community and other stakeholders;
  • Open and honest communication; and
  • Commitment to our goals

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